Operations Executive (CIBIL)
Position: Full-time
Experience: 1-2 years of experience
Location: Hyderabad (On-site), Telangana, India
About the Role
Capital Now is a digital-first lending platform making instant cash loans simple, secure, and stress-free. We are looking for a detail-oriented and customer-focused Operations Executive to handle Consumer CIBIL dispute and email operations. The ideal candidate will have a strong background in banking operations or the BFSI industry, with excellent communication skills and a problem-solving mindset.
Key Responsibilities:
- Work in the Consumer CIBIL dispute & Email operations process.
- Address and resolve consumer queries, requests, and complaints about credit reports and scores.
- Ensure all emails are responded to correctly and completely within the prescribed SLA.
- Draft responses independently, as template responses are to be used selectively.
- Identify and escalate probable escalations or sensitive issues for faster resolution.
- Work on multiple applications and prepare credit reports after analysing complaints.
- Regularly interact with credit representatives and direct consumers/entities through phone and email for fast-track resolution of disputes and complaints.
- Willing to work in Permanent Work from Office as per Business Requirement.
- Maintain Quality and Accuracy scores as per the business requirements.
Requirements
- Minimum Graduate degree in any stream.
- Must have a minimum of 1 to 2 years of experience in Banking Operations or the BFSI industry.
- Excellent communication skills in English, both verbal and written.
- Good command over spoken Hindi; ability to read and comprehend consumer complaints in Hindi is an added advantage.
- Able to work in a fast-paced environment, flexible and capable of handling workload effectively.
- Should have handled an escalation or complaint desk related to banking or insurance products.
- Strong customer-centric service attitude, analytical, and creative problem-solving skills.
- Experience in Credit Bureaus would be preferred.
- Strong team player with good knowledge of MS Office.
Why Join Us
- Be a part of a fast-growing organization.
- Opportunity to take ownership and showcase your best potential.
- Best Workplace Certified.
- Exposure to a fast-paced work environment.
- Exponential learning curve.
What Can You Expect From Us
- Comprehensive health insurance for you and your family.
- Opportunities for professional growth and career advancement.
- A collaborative and inclusive work environment that values diversity.
Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.