Customer Relationship Manager
Position: Full-time
Experience: 1-5 years of experience
Location: Hyderabad (On-site), Telangana, India
About the Role
Capital Now is a digital-first lending platform making instant cash loans simple, secure, and stress-free. This role involves following up on overdue amounts through various channels to ensure full collection and reduce defaults. Additionally, you will work closely with internal teams, including technology, product, and marketing, to enhance customer satisfaction and meet customer needs effectively.
Key Responsibilities:
- Monitor the entire loan lifecycle following disbursement, including informing customers of loan information, repayment, renewal, and part payment details.
- Quickly and efficiently resolve consumer problems. Serve as the primary point of contact for complaints and escalate issues as needed.
- Follow up with clients for past-due amounts using a variety of channels (including phone calls, WhatsApp, and emails), ensuring 100% collection and minimizing default instances.
- Strive to retain consumers and continuously increase their satisfaction.
- Work with internal teams (e.g., technology, product, and marketing) to meet the demands of consumers.
Requirements
- Graduate or MBA qualification.
- 1-5 years of experience in sales, customer service, and CRM is preferred.
- Strong verbal, communication, and negotiation skills.
Benefits
- Competitive compensation.
- Thriving work culture.
- Career growth.
Why Join Us
- CapitalNow is a growth company that looks for team members to grow with it. We offer a generous total rewards package, dynamic work environment, a diverse and inclusive culture, and an energizing atmosphere for professional development.
- No matter the location or the role, every CapitalNow employee shares one galvanizing mission: To democratize access to credit and make financial services simple, transparent, and accessible to every Indian.
What Can You Expect From Us
- Comprehensive health insurance for you and your family.
- Opportunities for professional growth and career advancement.
- A collaborative and inclusive work environment that values diversity.
Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.