Credit Associate (Loan Officer)
Position: Full-time
Experience: 0-2 years of experience
Location: Hyderabad (On-site), Telangana, India
About the Role
Capital Now is a digital-first lending platform making instant cash loans simple, secure, and stress-free. We are looking for a dedicated and proactive Credit Associate (Loan Officer) to join our team. In this role, you will be responsible for following up with customers who have applied for loans but have not submitted the complete documentation. You will be expected to guide customers through the documentation process, ensuring they submit the required documents via our app or provide them directly for further processing. A key part of your responsibilities will include timely follow-ups, maintaining effective communication with customers, and ensuring the loan process continues smoothly.
Key Responsibilities:
- Contact customers who have incomplete loan documentation to assist in completing their application.
- Guide customers through the documentation process via the app or collect the required documents directly.
- Follow up consistently to ensure timely submission of documents and completion of the loan process.
- Update and maintain customer information in CRM systems.
- Track and manage daily follow-up tasks, ensuring targets and timelines are met.
- Provide clear and detailed instructions to customers regarding documentation requirements.
- Ensure customer satisfaction through effective communication and problem resolution.
- Maintain records of all customer interactions and document progress in the CRM.
- Assist with any additional tasks related to loan processing as required by the team.
Requirements
- Bachelor's degree (Graduate) in any field.
- Proven experience in customer service, tele-calling, or loan processing is a plus.
- Strong communication skills in English and Hindi; proficiency in other languages is a bonus.
- Proficient in using CRM software or willingness to learn.
- Ability to follow up consistently and meet deadlines.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and in a team environment.
- Excellent interpersonal skills and a customer-focused approach.
- Previous experience in a financial services or FinTech company is preferred.
Benefits
- Competitive salary and performance-based incentives.
- Opportunity for growth and career advancement.
- A dynamic, fast-paced, and supportive work environment.
Why Join Us
- CapitalNow is a growth company that looks for team members to grow with it. We offer a generous total rewards package, dynamic work environment, a diverse and inclusive culture, and an energizing atmosphere for professional development.
- No matter the location or the role, every CapitalNow employee shares one galvanizing mission: To democratize access to credit and make financial services simple, transparent, and accessible to every Indian.
What Can You Expect From Us
- Comprehensive health insurance for you and your family.
- Opportunities for professional growth and career advancement.
- A collaborative and inclusive work environment that values diversity.
Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.